How to Troubleshoot Missing Elements in Payroll Run Results

If you review the Payroll Activity Report and determine that the payroll run results don't include run results for an element a person should receive, you can take several steps to investigate the reason for the missing element entry.

Troubleshooting Tips

Confirm from the Statement of Earnings section of the Person Process Results page or the Element Results Register whether the payroll calculation included the element. If you don't find it, you can try these steps:.

1. Review the submission parameter on the Payroll Flow page to check whether they include a payroll relationship group or element group.

   If so, query these groups on the Manage Object Groups page to confirm that the payroll relationship group includes the person, and that the element group includes the element.

2. Review the element entries on the Manage Element Entries

   If the element isn't listed there, review the element eligibility on the Manage Elements page to ensure the person is entitled to receive the element. For absences and statutory deductions, you might review the calculation card to ensure the details are up-to-date.

3. If you recently hired, terminated, or transferred the person to a new payroll, query the person on the Manage Payroll Relationships page.

   Review the person's assigned payrolls and element duration dates to ensure that the element entry falls within the duration dates.

4. Confirm that the run type on the Manage Run Types page for the payroll run includes the element.