Impact of Action Items and Suspensions on Manage Action Items Process

This topic lists how different setup conditions of action items and suspensions impact the working of the Manage Action Items process.

Condition	Processing
No suspensions are set up for the enrolled benefits objects.	The process closes the action items.
Suspensions are set up. Participant has completed action items, so no suspended benefits objects exist.	No action.
Suspensions are set up. Action item doesn't have a due date set up. Participant hasn't completed the action item yet.	The process records the person information in the audit log.
Suspensions are set up. Action item due date is set up. Participant hasn't completed the action item yet.	The process records the person information in the audit log.
Suspensions are set up. The action item's due date is set up. Participant hasn't completed the action item yet. The action item's due date is past.	The process records the person information in the audit log.
Incomplete action items have caused only the beneficiary records to be suspended.	The beneficiary records continue to remain in a suspended state. The process records the beneficiary information in the audit log.