Considerations for Configuring Actions in Journeys

You can specify the action based on which you want to assign a journey either on the General tab or the Actions and Events tab during journey setup.

Remember that any action you configure in the Actions and Events tab is effective only if there isn't any action configured in the General tab.

These journey categories don't support action and action reasons:

• Contextual Journey
• Gatekeeper Law
• Guided Journey
• Survey

Before you configure the action, here are some points for you to consider.

Where you configure the action	Journey category this applies to	What you can do
General tab	All categories	You can include one action in the journey but can't include an action reason.
Actions and Events tab	All except Enterprise Onboarding and Enterprise Onboarding Step	You can include multiple actions for a single journey. Journeys can be assigned for specific action reasons within the selected action.

Here are some points to consider:

• These actions won't automatically start a journey, even though they appear in the Action Name list of values when configuring a journey template.

  • Add Non-Worker

  • Change Offer

  • Contract Extension and Update when performed from the responsive Employment Contracts page

  • Create Offer

  • Position Synchronization Configuration Change

  • Synchronization from Position Tree

  • Update Assignment EFF

• If you have approvals enabled for any of the actions and a journey is configured to start for an action, for example, transfer, then the journey will start only after that transaction (transfer) is completed and committed to the database.