Example of Activating Journey Tasks Based on Input to a Configurable Form

Let’s take a look at how you can activate a dependent task based on the response provided by the user in a configurable form segment.

This example assumes you have set up a task that asks users what is their preferred work mode when they to return to work. You have configured a configurable form using the journey descriptive flexfield to capture the response to the question. If the response is O (Office), you want the condition to activate a task where they book their office space and if the response is H (Hybrid), you want the condition to activate the task that records their remote working preference.

This image illustrates the scenario when a task is activated based on the user's response to a configurable form.

This sample formula takes the descriptive flexfield segment as input to branch to activate other tasks. If the response to that segment in a configurable form is O, it activates the book office space task.

INPUTS ARE ATTRIBUTE1(text)
DEFAULT FOR L_ATTR IS 'H'
ELIGIBLE = 'N'
L_ATTR = ATTRIBUTE1
  IF L_ATTR = 'O' THEN
  (
    ELIGIBLE = 'Y'
  )
  ELSE
  (
    ELIGIBLE = 'N'
  )
RETURN ELIGIBLE

This sample formula takes the descriptive flexfield segment as input to branch to other tasks. If the response to that segment in a configurable form is H, it activates the task to store the remote working preference.

INPUTS ARE ATTRIBUTE1(text)
DEFAULT FOR L_ATTR IS 'O'
ELIGIBLE = 'N'
L_ATTR = ATTRIBUTE1
  IF L_ATTR = 'H' THEN
  (
    ELIGIBLE = 'Y'
  )
  ELSE
  (
    ELIGIBLE = 'N'
  )
RETURN ELIGIBLE