Example of Activating Journey Tasks Based on Task Status

Let’s take a look at how you can activate a dependent task based on the response provided by the user in a previous task.

This example assumes you have set up a task that asks users if they are vaccinated. You have renamed the task action labels Done to Yes and Mark as Not Applicable to No so that users can respond with a Yes or No. If the response is Yes, you want the condition to activate a task where they upload their vaccination certificate and if the response is No, you want the condition to activate a wellness assessment task.

This image illustrates the scenario when a task is activated based on a simple Yes or No response.

This sample formula checks for the status in the first task. If the response is Done or Yes, it activates the upload vaccination certificate task.

INPUTS ARE STATUS(text)
DEFAULT FOR L_STATUS IS 'REJ'
L_STATUS = STATUS
ELIGIBLE = 'N'
IF L_STATUS = 'COM' THEN
(
ELIGIBLE = 'Y'
)
ELSE
(
ELIGIBLE = 'N'
)
RETURN ELIGIBLE

This sample formula checks for the status in the first task. If the response is Not Applicable or No, it activates the wellness assessment task.

INPUTS ARE STATUS(text)
DEFAULT FOR L_STATUS IS 'COM'
L_STATUS = STATUS
ELIGIBLE = 'N'
IF L_STATUS = 'REJ' THEN
(
ELIGIBLE = 'Y'
)
ELSE
(
ELIGIBLE = 'N'
)
RETURN ELIGIBLE