How You Configure the Background Image for a Journey

You can directly upload an image that displays in the thumbnail and background header of a journey.

You can upload an image from these places:

• When you create a journey or journey template in Checklist Templates, you can use Upload in the Message tab.
• When you create a new journey, create a journey from an existing template, or edit a journey in the Journeys app. You can click Add to browse and upload the image in the Background image for this journey section.

The image you upload is stored in Universal Content Management (UCM) server as an attachment. After upload, you can adjust the size and preview the changes before saving the image. You can also add a new image, update or delete an existing image. Once saved, the image appears in a couple of places, like the thumbnail of the journey on the Explore and My Journeys tab and as the background header when you drill-down into the journey.

Say you already specified the Background URL and Thumbnail URL and then upload an image, then the image takes precedence. If you update the background image after you assign a journey, you need to update the image in the journey template setup page and use the Update Assigned Journey Attributes Based on Modified Journey Template process to synchronize the changes.

When you upload an image, keep these points in mind:

• It's recommended that the image file size doesn't exceed 2 MB when adding an image in the Journeys app. A huge file may result in performance issues.
• Ensure the dimensions are appropriate. The default size of the image cropper is 16 x 9.
• If you upload an image in .gif format, then you can’t crop the image.
• During the export or import journey process, image export and import isn’t supported.
• Guided journeys don't support background images.