How You Troubleshoot Absence Entry Errors

When you schedule an absence, at times an error may occur for the current absence or existing absences. You can view this error on the Existing Absences section of the Manage Absences and Entitlements page.

To take corrective action and resolve the error, click the View Error link for the absence record under the Processing Status column for more details. After you resolve the error, click Recalculate on the Manage Absences and Entitlements page, in the Existing Absences section to reprocess the absence. You can select one of the following options for reprocessing:

• Reprocess Future Absences: Run this process if there is an error with a future absence. For example, if you record an absence today, the plan balance is recalculated. If there are any future absences starting from that date, there may be an error if the plan balance is low. In this scenario, you can take corrective action, such as increasing the accrual limit, and then selecting the Reprocess Future Absences option.

• Run Post Approval Process: Run this process if there is an error after an absence is approved. For example, if there is a payroll integration issue because the absence element eligibility is incorrect. In this scenario, you can take corrective action, such as attaching the relevant absence element to the absence plan, and then selecting the Run Post Approval Process option.