Configure Email Alert Notifications for Touchpoints

A manager or an employee receives email notifications when certain events or interactions occur in Touchpoints.

Some of these notifications are part of configured nudges, as mentioned in the topic, Define Touchpoints Nudges. Apart from these, the following notifications are sent on occurrence of these events and are configured in Alerts Composer:

Email Notifications

Event	Recipient	Alert Code
Received celebration card	Employee	HRE_CELEBRATIONS
Received thank you note for sending anytime feedback	Employee/Manager	HRT_ANYTIME_FEEDBACK_PROVIDED
Received thank you note for sending celebration card	Employee/Manager	HRE_CELEBRATIONS
Manager scheduled a check-in	Employee	HRA_TP_CHECK_IN_DOC_CREATED
Employee scheduled check-in	Manager	HRA_TP_CHECK_IN_DOC_CREATED
Manager deleted a check-in	Employee	HRA_TP_CHECK_IN_DOC_DELETED
Employee deleted a check-in	Manager	HRA_TP_CHECK_IN_DOC_DELETED
Manager deleted a check-in discussion topic (feedback, performance and development goals, and Insights topics)	Employee	HRA_TP_CHECK_IN_DISCUSSION_TOPIC_DELETED
Employee deleted a check-in discussion topic (feedback, performance and development goals, and Insights topics)	Manager	HRA_TP_CHECK_IN_DISCUSSION_TOPIC_DELETED

Apart from these, notifications are also sent to an employee or manager when they receive anytime feedback from others. These notifications aren’t configured in Alerts Composer, but enabled from My Client Groups > Performance > Talent Notifications > Profile Management.

Note that the notifications pertaining to a Touchpoints check-in will navigate the user to Touchpoints.

Configure Notifications Using Alerts Composer

As a Human Capital Management Integration Specialist, you can configure notifications using Alerts Composer. You need to have the Access Alerts Composer privilege (HRC_ACCESS_ALERTS_COMPOSER_PRIV) to do so.

Here’s how you configure the notifications:

1. From Home, go to Navigator > Tools > Alerts Composer.
2. Search for the keywords, check-in, celebrations, or feedback to see the related alerts.
3. Select Edit from the Action menu next to the alert that you want to enable or disable.
4. On the Edit Event Alert page, you can see the available email templates sent to different roles as part of the alert. They are enabled by default.
5. You can enable or disable each of the email templates from the Enabled list.
6. To edit the contents of the email template, select Manage Recipients and Message from the Edit menu. For check-in notifications, note that the subject line and message text use functions and conditional logic. While editing the email template, ensure that you don’t incorrectly modify the conditional logic or functions, as these are necessary to display the appropriate information in the email notification.
   Note: It’s recommended to edit the message text in the Rich Text Editing mode to ensure that the template formatting is preserved.
7. To edit the content in supported languages, click the Translation Editor icon, and make the required changes.
8. Click Apply, if you’ve performed the tasks in steps 5 and 6. Else, click Save and Close.