Introduction to Touchpoints
Oracle Fusion Cloud Touchpoints is an employee engagement and experience application that enables continuous and meaningful employee-manager conversations driven by HCM signals and employee sentiment. This helps managers stay in tune with their employee's work experience, enables them to be better communicators and coaches, and helps them foster employee growth.
Touchpoints also provides various interaction channels between the manager and employee, which helps establish an ongoing communication channel between them. This gives them opportunities to recognize achievements, share feedback, and schedule one-on-one check-ins on a recurring basis. These help to boost engagement levels within the team and create a positive and productive work environment.
As a manager, you can:
- Use pulse surveys to understand employee sentiment on a periodic basis and encourage employees to share their thoughts.
- View real-time insights into your team’s sentiment, your extended team’s sentiment, and organization’s sentiment through pulse survey scores. You can also view pulse score trends for multiple surveys that might be assigned to your team.
- Receive personalized nudges for each employee that enables you to provide timely feedback, send a note of recognition, celebrate their achievement, support them with their goals, and more.
- Schedule recurring check-in meetings with employees to provide guidance and feedback. You can add agenda topics of your choice to these meetings. Touchpoints also recommends discussion topics to address areas that might need immediate attention, such as overdue or pending interactions from your end, low employee sentiment from a recent pulse survey, or gaps in employee’s work progress, and so on.
- Recognize employees for their achievements or important milestones such as birthdays and work anniversaries.
- Provide timely feedback and also request feedback from others.
- View all past and upcoming events and interactions with employees, displayed in a timeline view.
As an employee, you can:
- Voice your opinions through the pulse surveys assigned to you.
- View your pulse score trends over a period of time.
- View past events and interactions and upcoming check-ins with your manager and others in the organization, displayed in a timeline view.
- Schedule recurring check-in meetings with your manager. You can add your own topics of discussion to these meetings. You can also add topics recommended by Touchpoints, which are related to your development and performance goals, skills, competencies, feedback, and other insights topics derived based on signals from HCM.
- View upcoming check-ins scheduled by your manager or others in the organization.
- Send feedback or request feedback from your manager and others in the organization.
- Send celebration cards to your manager and colleagues to appreciate their work or celebrate their personal milestones.