1. Using Common Features for HCM
  2. DKIM and DMARC Support

DKIM and DMARC Support

To ensure that spam filters don't block the email notifications sent by Oracle HCM Cloud on behalf of your company, the following internet standards are used to verify that incoming email notifications are originating from a trusted source.

  • Sender Policy Framework (SPF): Specifies the servers that can send email for a domain.
  • DomainKeys Identified Mail (DKIM): Verifies that message content is authentic and not changed.
  • Domain-based Message Authentication, Reporting, and Conformance (DMARC): Specifies how your domain handles suspicious incoming emails.

If you have a requirement to change the default email From Address originating from Oracle HCM Cloud, for example, podname@workflow.mail.xyz.oraclecloud.com, to your company-specific From Address, you've to follow the steps for the required SR process specified in the document DKIM Support for Fusion Cloud on OCI (Doc ID 2702234.1) on My Oracle Support.

This uptake requires the pods to be in Oracle Cloud Infrastructure (OCI) to leverage the new Cloud Notification Structure (CNS) that supports DKIM and DMARC functionalities required for your company-specific From Address.

The current support is only for single custom From Address across different applications that send outbound email notifications.