Considerations for Interacting with the Oracle Digital Assistant

These are considerations for using the HCM Digital Assistant skill.

The HCM skill covers wide product functionality, but isn'tdesigned to address every feature present in Oracle Cloud HCM. You can extend the skill beyond its ready-to-use capabilities to address specific use cases.

These are important considerations for interacting with the Oracle Digital Assistant:

Name Formats

When you enter a person’s name, type their display name as firstname lastname.

Line Manager's Team

A line manager is a user with at least one direct report, including dotted line and matrix reports. Line managers can view the data for only direct employees.

Primary Assignments

Only primary assignments are supported for all intents. The digital assistant's responses include information for the signed in user’s primary assignment when they ask about themselves, and the primary assignment for others when they ask about another person.

Configuring Skills

Delivered skills are read-only. You can extend skills to modify utterances, synonyms, and other metadata to match your organization’s tone and speaking style. Doing so will help the skill recognize your company name, plan names, and plan types when included in the phrases that employees enter into the digital assistant.

Note: You can extend skills if you have the ODA platform as part of the SaaS subscription service.

Language

English is the only delivered language.

Other Considerations

The rest of the topics in this guide list sample phrases you can use to interact with the digital assistant for performing various tasks. If you'd like to change over to a new topic in the middle of a conversation, you can type 'Exit' or 'Cancel' and start over a new conversation.