Digital Assistant User Roles

You must assign appropriate roles to your users so that they can administer, configure, or analyze digital assistant. Based on their roles, users can access the digital assistant, import skills, add utterances, test skills, or extend the digital assistant.

This table shows the roles you can assign to your users and what they can do.

User Roles	What They Can Do
ServiceAdministrator ODA Service Administrator Role	Get complete access to the Bots instance for the draft and published skills. Access or import skills. Clone or extend skills. Delete a published skill or digital assistant. Do data management tasks, such as purging data when the instance is out of memory.
ServiceDeveloper ODA Service Developer Role	Delete a draft skill but not a published one. Get full access to build and test the digital assistant and skills. Note: Users with this role can't access the data management tasks and so they can't purge data.
ServiceBusinessUser ODA Service Business User Role	Get access to the analytics insights. Test the dialog flows and whether the intent and entity match. Add sample utterances to the training corpus to retrain a skill. But a business user can't add sample utterances to the skill directly. Instead, the business user can use analytics insights to train the skill again with user patterns. Note: This role is primarily specific to an analyst in the company, or someone who's in the line of business, such as expenses, and wants to see the analytics. Users with this role can only view the skills or settings but can't change them. They can't access the data management tasks to purge data.

User Roles

What They Can Do

ServiceAdministrator

ODA Service Administrator Role

Get complete access to the Bots instance for the draft and published skills.
Access or import skills.
Clone or extend skills.
Delete a published skill or digital assistant.
Do data management tasks, such as purging data when the instance is out of memory.

ServiceDeveloper

ODA Service Developer Role

Delete a draft skill but not a published one.
Get full access to build and test the digital assistant and skills.

Note: Users with this role can't access the data management tasks and so they can't purge data.

ServiceBusinessUser

ODA Service Business User Role

Get access to the analytics insights.
Test the dialog flows and whether the intent and entity match.
Add sample utterances to the training corpus to retrain a skill. But a business user can't add sample utterances to the skill directly. Instead, the business user can use analytics insights to train the skill again with user patterns.

Note: This role is primarily specific to an analyst in the company, or someone who's in the line of business, such as expenses, and wants to see the analytics. Users with this role can only view the skills or settings but can't change them. They can't access the data management tasks to purge data.