Troubleshoot Anytime Pay for the US
You may encounter the following issues when running Anytime Pay.
What happened |
How you can fix it |
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Employee received a REST Action error upon opening the Request Pay Advance page |
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Employee received the following message upon opening the Request Pay Advance page: You aren't eligible for a pay advance. |
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Employee received the following message upon opening the Request Pay Advance page: There's an error with your pay advance calculations. Contact your payroll specialist. |
The Anytime Pay QuickPay process has ended in error.
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Employee reports their estimated net available is different than they expected |
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After submitting their pay request, employee receives the following message: You don't have a payment method of type Direct Deposit or your bank account hasn't been validated. |
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After submitting their pay request, employee receives the following message: You don't have an on-demand personal payment method setup to receive a pay advance. Contact your Payroll Specialist if you have any questions. |
The employee has multiple PPMs.
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Employee reports receiving less pay than requested |
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Anytime Pay runs weren't reversed during payroll processing |
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Estimated QuickPay process hangs |
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Estimated QuickPay process always returns an Insufficient Earnings error message |
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Your Anytime Pay element is processed during the main payroll run |
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During your regular payroll run, the calculate prepayment process calculated a negative net for the employee |
The employee doesn't have enough net pay after prepayment calculations. This is likely due to other off-cycle runs that impacted the net, such as an underpayment from a previous run. You have two options.
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