How You Use Nudges to Send Journey Reminders

You can configure a nudge to send an email notification to remind the employee or manager when their journey or task isn't complete.

You configure nudges for the Journeys module in the Nudge Configuration work area. After you configure a nudge, the Process HCM Nudges scheduled process identifies the person to whom the journey or task reminder needs to be sent.

This table lists the nudge reasons that you can configure for the Journeys module:

Nudge Reason	Input Parameters	Channel Type	Recipient Type	Alert Details
Journeys
Assign Journey		Journey	Employee	Title: Assign journey Description: Nudge to automatically assign a journey
Review and start journey	Journey Name	Email Worklist	Employee	Title: Review and start journey Description: Nudge an employee to review and start the journey
Journey has overdue tasks	Journey Name	Email	Employee	Title: Journey has overdue tasks Description: Nudge when a journey has overdue tasks
	Number of Days After Journey Is Assigned		Line Manager
Journey not completed	Journey Name	Email	Employee	Title: Journey not completed Description: Nudge when employee hasn't completed the journey
	Number of Days After Journey Is Assigned		Line Manager
Journey not started	Journey Name	Email	Employee	Title: Journey not started Description: Nudge when employee hasn't started the journey
	Number of Days After Journey Is Assigned		Line Manager
Task in journey not complete	Journey Name	Email	Employee	Title: Task in journey not complete Description: Nudge when a specific task in an assigned journey isn't complete
	Task Name		Line Manager
	Number of Days After Task Is Assigned

Points to Note

• It's recommended that you enable the Schedule Nudge Plan checkbox when you create the nudge plan. By doing this, you can avoid manually scheduling journey reminders.
• The nudges can only be sent through the email channel to the employee and line manager.
• For the Task in journey not complete nudge, the nudge email is only sent to the journey assignee and their manager. This is done even if the performer is someone other than the journey assignee or their manager.
• You can obtain the journey and task code that are used to configure nudges from the checklist template page.
• You can configure nudges only for the Enterprise Onboarding journey, and not for step journeys.
• Nudges by design are supported for employees and contingent workers only.
• Nudge email alerts are only sent to the work email addresses of the recipient. They won’t be displayed in the worklist or bell notifications for the recipient.