1. Implementing Care Experience
  2. Before You Begin

Before You Begin

Before using the Care Experience application, check the operating systems, supported browsers, and other computer requirements.

Here are the mandatory setup tasks that you must do before implementing your application:

  • Configure Offerings: Configure offerings to modify functionality so that it matches the services you plan to implement. You can review the current functional areas and features within an offering and make changes. To perform these tasks, you need the Configure Oracle Fusion Applications Offering privilege (ASM_CONFIGURE_OFFERING_PRIV).

    For more information, see the Overview of Configuring Offering in the Using Functional Setup Manager Guide.

  • Company Information and Corporate Currency: These steps are required if you haven't previously configured CX Service in your instance. What you have to do is enter basic information in the Sales: Setup page about your company and specify your corporate currency. Your entries are required for internal application purposes only and are required for your instance of CX Service. The information you enter creates a rudimentary enterprise structure and isn't visible to service organization users or customers.

    For more information, see the Enter Your Company Information and Corporate Currency topic in the Implementing Fusion Service guide.

You must also set up VB Studio to extend Oracle Cloud applications. An application extension is an artifact that enables you to extend certain Oracle Cloud applications to meet your business needs. You deploy an application extension to an Oracle Cloud applications instance. Only one VB Studio instance can be provisioned in an Oracle Cloud account. By default, a VB Studio instance is provisioned with your first Oracle Cloud Applications *-TEST instance that your organization's members can use to develop application extensions. If you need to use VB Studio with a different Oracle Cloud Applications instance, file a service request. Oracle deletes the VB Studio instance associated with your *-TEST instance and creates a new VB Studio instance in your preferred identity domain.

For integration with Oracle Billing and Revenue Management, BRM PS5 is required.