1. Implementing Care Experience
  2. Create a Service Request Category

Create a Service Request Category

You must create a service request category for billing adjustment to support the billing adjustment process.

  1. Go to Navigator > Others > Setup and Maintenance.

  2. In the Setup and Maintenance work area, go to the following:

    • Offering: Service

    • Functional Area: Service Request

    • Task: Manage Service Request Categories

  3. In the Service Request Categories page, click Create Category > Create Top-Level Category.

  4. In the Create Level Category dialog box, select the appropriate business unit, and enter the following values.

    • Category Name: Billing Adjustment

    • Short Code: ATC_BILLING_ADJUSTMENT

  5. When you're done, click Save.