Agent Assisted Subscription Care

As an agent, you can suspend, resume, and cancel a subscription on behalf of a customer. Where applicable, you now have the ability to explain to the customer any early termination fees that are incurred while performing these actions.

Early Termination Rules

You can explain to your customers what they're paying early termination for. We support these early termination fees:

• Flat fee

• Flat fee with monthly subscription for the number of months into the contract.

• Monthly subscription fee for the remainder of the contract period.

For example, your customer is canceling a mobile subscription after 18 months for a 24 months subscription. You are shown the following early termination rule: $100 + $10 per month for the remainder of the month. You can now provide an explanation to your customer why the device payment is $160.

Cancel Subscription

You can cancel a subscription that's active or suspended. These cancellation options are available to you:

• Immediate effect

• End of contract

• Future date

When canceling a contract you can see the total charges that are applicable for cancellation. Note that there are no early termination fees when you cancel at end of contract.

If you select a future date then the billing cycle could be effective till the end of the billing cycle or you could enter maximum future months.

Resume Subscription

You can resume active or suspended subscriptions from the assets tile or the assets details page. You can resume subscriptions immediately, next billing cycle, or a future date.

If you select a promotion, then all the bundles and service bundles within that promotion are resumed. If you select a bundle, then all services within the bundle are resumed. If you select a service or a service bundle, then only the service bundle is resumed.

Suspend Subscription

You can suspend active subscriptions from the assets tile or the assets details page. You can suspend subscriptions immediately, next billing cycle, or a future date.