1. Using Care Experience
  2. Capture Payments

Capture Payments

Sign in as a customer service representative to capture the payment request from the customer and make a payment.

Customers may be calling in the Contact Center to make a payment for their service or may decide to pay a balance due after their billing inquiry is addressed. The contact center agent can access the Take Payment view from different places in the application, including:

  • Bill Unit Balance Dues and Assets tiles on the Customer 360 dashboard

  • Bills tiles on the Bill Dashboard

  • Bill Details view

  • Asset Details view

The Take Payment view displays the current balance of the Bill Unit including the unbilled usage amount and unallocated payments and credits and provides you the ability to capture a payment using the default payment method associated with the bill unit.