Integrate with Oracle Fusion Payments

You can integrate Oracle Care Experience with Oracle Fusion Payments to enable payment capture during the assisted buying checkout flow.

It will enable customers to integrate with their own payment gateways.

Oracle Fusion Payment Integration

The payment gateway is configured in Oracle Fusion Payments. The Oracle Fusion Payment page widget is made available in the assisted buying checkout flow. The credit card, debit card, and Paypal payment methods supported by the Oracle Fusion Payments are presented to the agent, who can select the relevant one on behalf of the customer. The billing address is same as the contact billing address entered by the agent, with the option to change this if the credit card address differs from the service billing address.

When the agent clicks Submit button, the payment is captured through the Oracle Fusion Payment Gateway that is configured and selected for the payment method. After the payment is processed, a payment transaction is returned and passed on to the order. If the payment fails, the agent can’t submit the order but has the option to try the payment capture.