Overview of Agent Assisted Buying

As the call center agent, you can search, select, configure, and checkout offers on behalf of customers.

Agent assisted buying guides you through the process of finding the right offer for the customer, configuring that offer or offers based on the rules defined, and then capturing relevant information as part of the checkout processes before submitting the order for fulfillment.

Agent assisted buying enables users to:

• View, Search, and Compare Offers from the Catalog

• Configure Product Offers

• Checkout and Submit Order