Order Care Skill

The Order Care skill enables customers to search for and view information about their orders.

Customers can interact through common messaging platforms or web channels to resolve any inquiries they may have about their order history and status, as well as being able to view line item status. The customer is prompted with typical phrases or questions that can be asked, as well as use natural language to interact with the digital assistant.

What this skill does?

Here are the main features for all the supported channels:

Feature	Sample phrases you can use
View orders	Show me my orders What orders do I have
View orders from a time frame	What is my order history Show me my orders for the last 6 months Show me my orders from last month
View order status	What are my in-progress orders Show me my completed orders from last month What is the status of my last order Which order am I waiting for
View order summary	Show me my last order I need information about my order from last month Show me the summary of order #12345678
View order details	What are the details of my last order Show me the items on my last order Show me the details of order #12345678