1. Using Care Experience
  2. View Account Receivables Details for Adjustments

View Account Receivables Details for Adjustments

You can view the account receivables details for a bill adjustment completed in two ways:

  1. Go to Navigator > Service > Contact Center.

  2. From the list view of Account Receivables, click any Account Receivables ID to view, the bill adjustment details. Based on your requirement, you can click the Action ID to view the adjustment details for a total bill, bill charge, or events related to a specific bill charge.

  3. Alternatively, you can go to the Billing Care Dashboard. In the Account Receivables section, click a tile to view its adjustment details.