Configure an Object Function for Initiate Action Plan

You must configure an object function for initiating action plan.

Following are the steps:

1. Sign in to Oracle CX Sales using Administrator role.

2. Navigate to Application Composer.

3. Go to Service Request > Server Scripts.

4. Go to Object Functions tab.

5. Click New icon to add a new object function.

6. Provide the function name as LaunchProcess.

7. Enter the following groovy code:

   def POST_param =
   [
     srNumber: SrNumber,
     deceasedName: nvl(PrimaryContactPartyName,"null"),
     deceasedDate: DateOfDeath_c,
     reportedBy: nvl(ReporterName_c,"null"),
     reportersPhone: nvl(ReportedByFormattedPhoneNumber,"4372541567"),
     primaryContact: nvl(PrimaryContactPartyName,"null"),
     primaryContactId: PrimaryContactPartyId,
     primaryContactsPhone: nvl(PrimaryContactFormattedPhoneNumber,"4372541555")
   ]
      
   println("srNumber:"+POST_param.srNumber)
   println("deceasedName:"+POST_param.deceasedName)
   println("deceasedDate:"+POST_param.deceasedDate)
   println("reportedBy:"+POST_param.reportedBy)
   println("reportersPhone:"+POST_param.reportersPhone)
   println("primaryContact:"+POST_param.primaryContact)
   println("primaryContactId:"+POST_param.primaryContactId)
   println("primaryContactsPhone:"+POST_param.primaryContactsPhone)
     
   println("ProcessStatus_c:"+ProcessStatus_c)
      
      
   if (ProcessStatus_c != 'NOTSTARTED')
   {
     println("Process can only be activated once.")
     return
   }
     
   if (PrimaryContactPartyName == null)
   {
     def msg='Please fill in "Deceased Name" field before initiating action plan.'
     throw new oracle.jbo.ValidationException(msg)
      
     return
   }
     
     
   if (DateOfDeath_c == null)
   {
     def msg='Please fill in "Date of Death" field before initiating action plan.'
     throw new oracle.jbo.ValidationException(msg)
      
     return
   }
     
     
   println("CaseType_c:"+CaseType_c)
      
   if (nvl(CaseType_c,"").equalsIgnoreCase("DECEASED_ESTATE"))
   {
     println("Invoking process..")
      
     def conn=adf.webServices.InvokeProcess //This maps to the WS name created in previous steps
     try{
       def result = conn.POST(POST_param)
       def instanceId=result["id"].toString()
       println("instanceId:"+instanceId)
         
       setAttribute('ProcessInstanceId_c', instanceId)
       setAttribute('ProcessStatus_c', "ACTIVATED")
       setAttribute('StatusCd', "ORA_SVC_INPROGRESS")
         
       println("Status:"+conn.statusCode)
         
     }catch(Exception e){
       println("Headers:"+conn.responseHTTPHeaders)
       println("Status:"+conn.statusCode)
       println("Error:"+e)
     
      def msgError='Failed to initiate action plan. Please contact your administrator.'
      throw new oracle.jbo.ValidationException(msgError)   
     }
   }
   

8. Click Save and Close.