Configure an Object Function for Cancel Action Plan

You must configure an object function for canceling action plan.

Following are the steps:

1. Sign in to Oracle CX Sales using Administrator role.

2. Navigate to Application Composer.

3. Go to Service Request > Server Scripts.

4. Go to Object Functions tab.

5. Click New icon to add a new object function.

6. Provide the function name as CancelProcess.

7. Enter the following groovy code:

   def conn = adf.webServices.ReadTaskIdBySR
     
   try{
     def task = conn.GET("Cancel SR:"+SrNumber)
     def taskId = task["items"]["number"].toString()
     def len = length(taskId)
     
     println("taskId: "+taskId +len) 
     
     if (len <3)
     {
       println("error finding cancel task")
       def msg='There is no activate action plan for this SR.'
       throw new oracle.jbo.ValidationException(msg)
     }
     
     taskId = right(left(taskId, len-1), len -2)
     println("taskId: "+taskId) 
     
     def action=[
         "action": [ "id": "SUBMIT",  "type": "SYSTEM"]
       ]
     
     conn = adf.webServices.InvokeCancelTask
     
     def result = conn.PUT(taskId, action)
     println("Status:"+conn.statusCode)
     
     //set SR status field value  to 'Cancelled'
     setAttribute('StatusCd', 'SVC_CANCELLED')
     setAttribute('ProcessStatus_c', 'CANCELLED')
      
     println("Setting SR status to Cancelled")
     
     //delete primary child contact from the SR
     
     
     
   }catch(Exception e){
     println("Headers:"+conn.responseHTTPHeaders)
     println("Status:"+conn.statusCode)
     println("Error:"+e)
     def msg='Error cancelling Action Plan:'+e
     throw new oracle.jbo.ValidationException(msg)
     
     return
   }
     
   def msgSuccess='Action Plan has been cancelled. Please close SR record.'
     
   throw new oracle.jbo.ValidationException(msgSuccess)
   

8. Click Save and Close.