Configure Default Fields for Service Request

You must configure default fields for service request.

Following are the steps:

1. Sign in to Oracle CX Sales using Administrator role.

2. Navigate to Application Composer.

3. Go to Service Request > Fields.

4. On Standard page, find and modify the following fields:

   1. Reported By: Change display label to Case Manager.

   2. Primary Contact: Change display label to Deceased Name.