Chart Types

Active agents chart

The Active agents chart shows the number of unique agents seen over the past 30 days.

Batch assessment rate chart

The Batch assessment rate chart shows the number of cases per second read in each Batch Assess REST API call over the past 72 hours.

Daily interviews chart

The Daily interviews chart shows the number of non-agent interview sessions started for all deployments over the past 30 days.

Interview duration chart

The Interview duration chart shows the percentage of non-agent interview sessions over the duration (in minutes) per interview. This chart can be used to see where advice takes the longest.

Interview length chart

The Interview length chart shows the percentage of non-agent interview sessions over the total number of screens visited per interview. This chart can be used to understand the number of screens users are interacting with to get advice.

Screens visited chart

The Screens visited chart shows the percentage of non-agent interview sessions that reached, finished on, or continued past each interview screen. This chart can be used to identify opportunities for interview improvements and simplification by noting the screens where big drop-offs occur and screens that are never used.

In this chart:

• Continued past means the user reached the screen, the screen has a Next button and the user clicked the Next button. This should be the majority of screens in your interview. The user saw and progressed through this screen in the interview.
• Did not continue past means the user reached the screen, the screen has a Next button but the user did not click it. This is not expected. It indicates the user was not able to answer the questions, was not able to enter valid data, or for whatever reason, decided not to continue the interview at this point. These are the screens you should focus on reviewing.
• End screen reached means the user reached the screen, the screen had no Next button. This is expected. The user reached a result. If you have a different end screen for each main result in your interview you can actually tell from these statistics which result is most common.
• Screens with nothing shown means no user saw the screen. This may be ok if the screen deals with uncommon exceptions or it may mean there is an error in your policy model such that the screen is not appearing when you intend it to. Ensure your testing includes some scenarios in which this screen is expected to appear so that you can confirm it is operating as expected.

Note: The Screens visited chart is available for deployment-specific statistics only.

Time spent per screen chart

The Time spent per screen chart shows the average time per session (in seconds) spent on each interview screen. This chart can be used to identify which screens users are spending the most time on so that interview designers can focus on optimizing those screens.

Note: The Time spent per screen chart is available for deployment-specific statistics only.

Web service assessments chart

The Web service assessments chart shows the number of cases assessed via API call.

Web service calls (legacy data) chart

The Web service calls (legacy data) chart shows the legacy session data created by the Assess SOAP Service, Answer SOAP service, and Batch Assess REST API in previous versions of the system. All new calls to the web services will not appear in this chart, as they are recorded by the Web service assessments chart.

Custom chart

Custom charts allow you to customize charts to contain exactly the data that you are most interested in. With custom charts you can:

• provide a caption for the chart which will be displayed on the dashboard
• select the display format for the chart. The options are:

  • Line graph (not available for Interview screens by type of visit, Interview screens by time spent and Interactions by date charts)

  • Column graph (not available for Interview screens by type of visit and Interview screens by time spent charts)

  • Bar graph (only available for Interview screens by type of visit and Interview screens by time spent charts)

  • Table

• show either:
  • Agents by date - see description for the Active agents preset chart type.
  • Assessment rate by date - this chart shows the average number of cases read per second. The aggregated assessment rate metric for each time period is calculated as follows:
    • Total of all cases read within the time period / Total duration of each call that processed those cases
  • Assessments by date - see description for the Web service assessments preset chart type.
  • Interactions by date - this chart shows the number of interactions by date where an interaction is defined as one interview session, or 20 assessments regardless of whether they occur in a single or multiple API calls. The interactions are categorized as billable and non-billable where:
    • An interaction is billable if it is not associated with a B2C Service or Oracle Fusion connection, OR it has an authorized user role of 'Unknown', 'Anonymous', or 'Contact'.
    • An interaction is non-billable if it is associated with a B2C Service or Oracle Fusion connection, AND it has an authorized user role other than 'Unknown', 'Anonymous', or 'Contact',
  • Interview screens by time spent - see description for the Time spent per screen preset chart type.
  • Interview screens by type of visit - see description for the Screens visited preset chart type.
  • Interviews by duration - see description for the Interview duration preset chart type.
  • Interviews by length - see description for the Interview length preset chart type.
  • Sessions by date - see description for the Daily interviews and Web service calls (legacy data) preset chart types.
• show data for:
  • all deployments or for specified deployments (for whole site charts)
  • all versions or for specified versions (for individual deployment charts)
• filter data by channel:
  • for interview charts, you can include Agent interviews and Non-agent interviews
  • for sessions charts, you can include Agent interviews, Non-agent interviews and Web services (legacy data)
  • for assessment charts, you can include Batch assess service (calls to the Batch Assess REST API and the batch decision service endpoint (both single and batch endpoints)), Assess service (calls to the Assess SOAP service), Answer service (calls to the Answer SOAP service), Referenced decision services (decision services assessments that have been invoked as a consequence of a separate assessment of an interview) and Test service (test case assessments invoked through the Test Suites REST API)
  • for interaction charts, you can include Agent interviews, Non-agent interviews and Assessments
• choose a time range for the data to be included. The options are:
  • last 24 hours
  • last 48 hours
  • last 72 hours
  • last 7 days
  • last 14 days
  • last 30 days
  • last year
  • last 2 years

  Note that where the time period is the last 7, 14 or 30 days, the chart will have a maximum date of either the previous day (yesterday) if it is after 7am (server time), or the day before yesterday if it is before 7am (server time).

Note that an interview conducted by the interview web service is considered a non-agent interview.