Download Service Usage Metrics In Intelligent Advisor Hub

Connections administrators can download billable usage volumes in Intelligent Advisor Hub for Intelligent Advisor Tier 3 Sessions, Agents, Enterprise Assessments, Interactions and Workers (Employees). This enables administrators to understand consumed volumes for Intelligent Advisor product SKUs, and to see running totals to understand pooled quantities consumed since the subscription began.

Note: Service usage data will take up to 72 hours to appear. To see data activity for the past 72 hours you can use the relevant deployment statistics charts. Service usage metrics are not available in test-type Hubs.

To download service usage metrics:

  1. In Intelligent Advisor Hub, click the user menu at the top right of the screen.
  2. Select Download service usage metrics. 
  3. In the Download service usage metrics dialog:
    • The Subscription start date field will display the billing start date for the site. If it is not pre-loaded, enter the start date manually.
    • In the Usage period drop-down, select:
      • From subscription start date, or
      • All for all available history.
    • (Optional) Select the Show connected agents checkbox if you want to see the connected (concurrent) agent count instead of the distinct (named) agent count.
  4. Click Download.

    The Download service usage metrics dialog box in Intelligent Advisor Hub
    The file will be downloaded as a CSV (comma-separated value) file which can be opened in Microsoft Excel (or any application supporting CSV file format).

The following table shows the information that is included in the file (depending on the subscription).

Table 1. Service usage metrics file information
SKU Intelligent Advisor subscription service Description
B72233 Oracle RightNow Universal Policy Automation Tier 3 Sessions Monthly The number of sessions per month
B72234 Oracle RightNow Universal Policy Automation Tier 3 Sessions Service Period Pool The number of sessions (since the subscription start date)
B78442 Oracle Policy Automation Collaboration Cloud Service The number of hosted named users of collaboration functionality per month
B78444 Oracle Policy Automation Collaboration Cloud Service The number of hosted connected users of collaboration functionality per month
B78445 Oracle Policy Automation Collaboration Cloud Service The number of hosted connected seat months of collaboration functionality
B78443 Oracle Policy Automation Collaboration Cloud Service The number of hosted seat months of collaboration functionality (since the subscription start date)
B86965 Oracle Policy Automation Agent Cloud Service The number of hosted named users of agent functionality per month. Note that this data is only available from February 2022 onwards.
B86966 Oracle Policy Automation Agent Cloud Service The number of hosted connected users of agent functionality per month. Note that this data is only available from February 2022 onwards.
B86967 Oracle Policy Automation Agent Cloud Service The number of hosted seat months of agent functionality (since the subscription start date). Note that this data is only available from February 2022 onwards.
B86968 Oracle Policy Automation Agent Cloud Service The number of hosted connected seat months of agent functionality. Note that this data is only available from February 2022 onwards.
B88133 Oracle Policy Automation Enterprise Assessment API Cloud Service The number of assessments per month
B88872 Oracle Policy Automation for Workers Cloud Service The number of hosted employees (users of employee functionality) per month
B91205 Oracle Intelligent Advisor Cloud Service Interactions The number of interactions per month