Insert the Widget Into an Incident Detail Page

To insert the Intelligent Advisor widget into an incident detail page in Customer Portal in order to pre-seed the interview with values from the current incident:

1. Deploy a policy model that is set up to load Incident data in addition to the logged-in Contact. (For more information, see Load Data From B2C Service.)
2. Open the question detail file detail.php. This file can be found at dav/cp/customer/development/views/pages/account/questions.
3. Insert the following code snippet as the first item under rn_pageContent:
   

   <?php 
       $incidentID = \RightNow\Utils\Url::getParameter('i_id');
   ?>
   <div>
       <rn:widget path="custom/opa/OPAWidget"
          policy_model="<name of the policy model to load>"
          init_id=#rn:php:$incidentID# />
   </div>

4. Include in this code any additional widget parameters as necessary.
5. Save the file.