After you create keywords and assign them to engagements, you can generate
transcriptions for those engagements.
If you have engagements before you enable transcriptions, you won't be able to add
transcriptions to those, but any existing transcriptions are retained even if you
discontinue your VoiceBase service.
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Open the Live Experience Admin Console.
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Select Engagements from the Admin Console navigation
menu.
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Search for and select the check box for an engagement that has no transcription
and then click Request Transcript.
The status in the Transcription column is set to Pending, but will change to
Available once the transcription process is finished. Depending on your setting
for transcription priority, the transcription process may take more or less
time.
Results:
If the transcription contains any of your defined keywords,
you see them listed under the engagement record and you can also search for the
engagement by keyword. See Search for Engagement Details and Recordings.