Create Keywords

Before you can search your transcription data, you need to create keywords.

You tag individual engagements with keywords to use in the Live Experience engagement search interface. Any tags that occur in an engagement's transcriptions will be highlighted when you click on the associated keyword.

1. On the Recordings tab for your application, scroll to the Keywords area.
2. Click Add and enter the keyword.
   Keywords must be single words, and are limited to lowercase alphanumeric characters.