Create Matching Users in Siebel, Live Experience, and IDCS

For every Siebel CRM agent to whom you want to give access to Live Experience, create an account in Live Experience and in IDCS.

The Live Experience account user name must be a valid email address. For SSO to work, the email address must match the agent's email address on their Siebel CRM account. The IDCS account needs to include the Siebel CRM account user name and the Live Experience account email address. The user name value is case sensitive.

The account credentials are stored only in IDCS. IDCS, as the identity provider, completes the sign on into Siebel CRM and when the Live Experience Associate Desktop is opened in Siebel CRM.