Creating Text Records of Your Engagements

When you enable and configure transcription in Oracle Live Experience, you can easily create text transcriptions for any engagement on demand.

Listening and watching to audio and video recordings is a great way to review the many nuances of an engagement between your associates and your customers. Another way of reviewing engagements is to enable transcription of engagements.

You can also define keywords for your Live Experience application. After you create a transcript for an engagement, the keywords you've created are shown below any engagements that contain those keywords in the engagement history.

In the engagement details, you can then select any of the keywords and highlight them in the transcript.