Default Engagement Scenarios
Live Experience provides the following default engagement scenarios.
| Scenario Name | End User | Associate |
|---|---|---|
|
Basic Guidance |
Initial Channel: Audio Can Share: Nothing |
Initial Channel: Audio Can Share: Nothing Can Request End User: Screen Share |
|
Remote Support |
Initial Channel: Audio Can Share: Nothing |
Initial Channel: Audio Can Share: Nothing Can Request End User: Video |
|
Collaboration |
Initial Channel: Video Can Share: Screen Share |
Initial Channel: Video Can Share: Screen Can Request End User: Screen Share |
|
Personal Shopper |
Initial Channel: Audio Can Share: Nothing |
Initial Channel: Video Can Share: Nothing Can Request End User: Nothing |
|
Concierge |
Initial Channel: Audio Can Share: Nothing |
Initial Channel: Video Can Share: Nothing Can Request End User: Screen Share |
|
Short_Code |
Initial Channel: Screen Share Can Share: Nothing |
Initial Channel: None Can Share: Nothing Can Request End User: Nothing |
|
Meeting |
Initial Channel: Video Can Share: Nothing |
Initial Channel: Video Can Share: Nothing Can Request End User: Nothing |
|
Web_View |
Initial Channel: Audio Can Share: Nothing |
Initial Channel: Video Can Share: Nothing Can Request End User: Nothing |
|
Know_Your_Customer |
Initial Channel: Video Can Share: Nothing |
Initial Channel: Video Can Share: Nothing Can Request End User: Nothing |