1. Administering Live Experience
  2. Enable Single Sign-On (SSO) Between B2C Service and Live Experience

Enable Single Sign-On (SSO) Between B2C Service and Live Experience

B2C Service and Live Experience both support single sign-on (SSO).

When you add Oracle Live Experience to your existing Oracle B2C Service site, you need to enable SSO and configure B2C Service to act as the identity provider for Live Experience. Then, when a B2C Service agent logs in to B2C Service, they're automatically logged in to Live Experience.
Note: Follow these steps only if you are adding Live Experience to your existing Oracle B2C Service site. If you purchased Live Experience and B2C Service together, SSO is already enabled between the products.

To enable SSO between B2C Service and Live Experience, you must contact your Oracle account manager and request the functionality. You also need to request to enable the SEC_END_USER_HTTPS configuration setting so that B2C Service can create the SAML assertion for an HTTPS connection.

  1. In the B2C Service Agent Desktop, expand Navigation > Site Configuration, and then double-click Single Sign-On Configurations.
  2. Enable the SSO_IDP_ENABLE_EXT_APPS configuration setting.
    1. Search for the SSO_IDP_ENABLE_EXT_APPS configuration setting.

      See Search for a Configuration Setting in your B2C Service documentation for more information.

    2. In the Search window Configuration Base section, select Select All.
    3. In the Key field, enter SSO_IDP_ENABLE_EXT_APPS. and click Search.
    4. In the search results, double-click the SSO_IDP_ENABLE_EXT_APPS configuration setting.
    5. For the Site configuration base, change the value to Yes and click Save.
  3. Create a navigation set for the administrator that includes the Single Sign-On Configurations option.
    See Create a Navigation Set for the Administrator in your B2C Service documentation for more information.
  4. On the ribbon, Click Export IdP Metadata and save the generated XML file to a convenient location using the filename of your choice.
  5. From the Live Experience Admin Console navigation menu, select Integration and then select Oracle Service Cloud.
  6. Click Browse and select the IdP Metadata file you saved from B2C Service.
  7. After the import is successful, click Continue.
  8. Scroll to the second step of the Activate B2C Service Integration page, click Download and save the Sp-MetaData.xml file to a convenient location to export the Live Experience service provider SAML configuration file.
    Important: Don't click Verify until instructed.
  9. In the B2C Service Agent Desktop, expand Navigation > Site Configuration, and then double-click Single Sign-On Configurations if you don't still have it open.
  10. On the ribbon, click Import SP Metadata and choose the Sp-MetaData.xml file you downloaded from Live Experience.
  11. Click Save.
  12. In the Live Experience Admin Console, scroll to the second step of the Activate B2C Service Integration screen and select Verify.
    Live Experience connects with B2C Service Cloud to verify the SSO configuration.