Enable Single Sign-On Between Siebel CRM and Live Experience

For SSO to work, you need a common, secure identity store that uses protocols supported by both Siebel CRM and Live Experience. Live Experience authenticates using the SAML 2.0 protocol and Siebel CRM uses OAuth. Siebel CRM does not support SAML natively, so it's not possible for Live Experience to authenticate directly with Siebel.

In this solution, Oracle Identity Cloud Service (IDCS) is used as the identity provider to authenticate Live Experience users and provide single-sign on functionality between Siebel CRM and Live Experience, because IDCS supports both SAML and OAuth.

IDCS supports many protocols and integrations, including Oracle Identity Management and Microsoft Active Directory, which means that IDCS is well positioned to support many existing Siebel installations.

Protect your Siebel Web Application with IDCS

Use IDCS to protect your Siebel CRM web application that is hosted on Apache HTTP Server. Read https://support.oracle.com/epmos/faces/DocumentDisplay?_afrLoop=521269055438885&id=2364938.1 on My Oracle Support and follow all the instructions.

Set Up Siebel Object Managers

Create an object manager for configuring SSO with IDCS. As an example, enable the Siebel CME Component Group and use eCommunicationsWireless/enu as IDCS authentication. Please note, URLs are case sensitive.

To enable SSO for an object manager, the object manager must be configured for LDAP authentication.

Make sure that you have Siebel Administrator SADMIN privilege to access server administration screens. The environment should have GUESTCST configured with appropriate responsibility to give minimum number of views. GUESTCST should be configured in LDAP along with a database user account that can fetch information from user before the actual user logs into Siebel CRM.