1. Administering Live Experience
  2. Get Started with Oracle Live Experience

Get Started with Oracle Live Experience

This high-level overview describes all the tasks you need to complete to set up Oracle Live Experience for the first time, and gives you links to detailed information about each configuration task.

You configure your Live Experience account using the Admin Console.
  1. Go to one of the following:
    • https://live.oraclecloud.com/ui?tenant=your_tenant_name
    • or, for EMEA customers,

      https://emea.live.oraclecloud.com/ui?tenant=your_tenant_name

  2. Enter the email address and the password you received in your welcome email.
    The Get Started page lists the configuration tasks that you need to complete to get going with Live Experience.
  3. Click the link to begin each task. A green check mark appears next to each task after you complete it. Tasks include:
    • Configure a Security Encryption Key: Activate encryption to secure your sensitive data, like customer-engagement recordings. You need to decide whether to store encryption keys with Oracle Live Experience, which is easy, or to keep them on your site, which is more advanced but recommended. See Activate Your Encryption Key.
    • Configure your Application: Configure your Oracle Live Experience application and create a client secret. After you've registered your application, the Recording tab in this section lets you choose the types of engagements that you want to record. See Manage Your Applications.
    • Add Users: In the User's pane, you can add Associates, who will interact with end users; and Administrators, who will be able to modify system settings for Oracle Live Experience. As an administrator, you can manage these accounts after you've created them. You can also group associates into teams who perform similar roles. See How You Manage Users.
    • Add Oracle Live Experience to Your Application: Add Oracle Live Experience features to your iOS, Android, or web-based JavaScript application with Live Experience. Click the link on the Get Started screen and then click the iOS, Android, or JavaScript link at the top of the screen to access the instructions for integrating each type of application. See Developing Live Experience.