1. Administering Live Experience
  2. Manage Your Applications

Manage Your Applications

Get familiar with your Oracle Live Experience applications.

An Oracle Live Experience application isn't a standalone installable, runnable application like an Android or iOS app, or Microsoft Excel. Instead, it's a set of base configuration parameters identified by a client ID.
When you create a client app in the traditional sense such as an Android, iOS, or web application, you use that client ID to register your client app with the Live Experience application. The Live Experience application then governs basic behaviors of your client application, such as:
  • Selecting if digital audio, video, or screen share streams should be recorded when your app is participating in a customer engagement.
  • Determining whether your app is only available during certain hours.
  • Determining if, and at what frequency, your app asks customers for call quality feedback.
  1. From the Admin Console navigation menu, click Applications.
    When the Applications window opens, you see a list of your applications. The Meeting application is included by default with Live Experience and handles the meeting functionality. You can't delete this application, but you can configure some of its settings.
  2. To create a new application, click Add New Application.
    When creating a new application, the only thing you need to enter is a unique name.

    When you click Register New Application, Live Experience displays an important one-time message.

    • The Client ID is a public identifier that Live Experience uses to identify your application.
    • The Client Secret is a unique string that is only known to the application and the authorization server. It is displayed to you here in plain text for the first and only time. After you close this dialog, you can never retrieve this string from Live Experience. You can regenerate the client secret, but if you do, you need to update all your mobile and web apps where your Live Experience application is referenced.
  3. To search for a specific application, click Search.
  4. Click on an application's name to open its details.
    See Application Details.
  5. To delete an application, click the trash icon.
    Note: If you delete an application that you've embedded in one of your mobile apps or web apps, Live Experience stops working.