Upload the Live Experience Service Cloud Add-in Package

Upload the Live Experience add-in package into your B2C Service site.

1. In the B2C Service Agent Desktop, expand Navigation > Site Configuration, and then double-click Add-In Manager.
2. Click New on the ribbon and select Agent Browser UI Extension.
3. In the Open window, select the application-package.zip file you downloaded.
4. Enter details about the add-in.
   1. At a minimum, enter a meaningful name, such as live-experience.
   2. For Extension Type, choose Console.
   3. Under Extension Files, for daeAddinInitialize.html, check Init File.
5. Click Save.

What to do next

Next, Create a B2C Service Profile for Agents Who Use Live Experience.