How to Use Live Experience with Sales or Fusion Service

Sales or Fusion Service agents now have complete access to the Live Experience Associate Desktop, right in Sales or Fusion Service.

Use the Live Experience Associate Desktop extension for initiating and answering engagements. Here are some things you might want to do next:

• Log into Sales or Fusion Service using an account that has access to the Live Experience service. Use your Live Experience-enabled mobile app or website to start an engagement. Confirm that an incoming call notification displays in Sales or Fusion Service.
• Using the Live Experience Admin Console, configure the user accounts for your Sales or Fusion Service agents with skills and assign them to teams to improve call routing. See How You Use Skills to Route Your Customers to the Right Team.