As an Oracle Live Experience distribution partner on the Enterprise Plus plan, you
can view license or usage reports about all your tenants.
To view Live Experience reports about your own tenancy, see View Live Experience Reports.Live Experience partner reports allow you to track a variety
of metrics about your tenants' Live Experience use. You can view Live Experience
partner reports in the Partner Admin Console.
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Go to
https://live.oraclecloud.com/dptui?tenant=your_tenant_name
or, for EMEA customers,
https://emea.live.oraclecloud.com/dptui?tenant=your_tenant_name
to get started.
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From the navigation menu, click Reports.
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Use the report filtering controls to regenerate reports based on specific
parameters.
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Use Reporting Period to regenerate all the
reports for the Last 24 Hrs, Last 7 Days, Last 30 Days, or Last 90 Days.
Or, you can use the date pickers to specify a custom reporting
period.
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Use Tenant to regenerate all reports for a
specific tenant.
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Optionally, download a CSV file of the report data for any of the
reports.
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Select the Tenant Usage Report tab to see the following
reports:
- Overview information for the selected tenant, such as total number of
engagements, average engagement duration, and average customer wait time
over the specified reporting period
- The number of engagements per tenant for the reporting period
- The number of engagements per tenant by channel for the reporting
period
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Select the License Usage Report to see the following
reports:
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Your license usage for the reporting period
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The number of named users per month for each of your tenants
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The number of connected seats per month for each of your tenants
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The number of named users and connected seats per tenant for the
reporting period