View Live Experience Reports

Live Experience reports allow you to track a variety of metrics to help your business.

Note: If you are a Live Experience distribution partner looking for reporting information about your own tenants, see View Tenant Usage Reports.

You can see how your engagement volume is trending, review a team's performance, and monitor your customers' satisfaction level, all from one interface. For example, if you see that customer average wait times are high, or trending up, it may mean that your associates are spread too thin. A high engagement duration might mean that your associates don't have the necessary information they need to service customer requests. Use the intuitive reporting interface to filter the reports to give you just the information you are looking for.

Note: Some metrics are also gathered and displayed on the Service Overview screen (click Home on the navigation menu). See The Service Overview Dashboard.

1. From the Admin Console navigation menu, click Reports.
2. Select the reporting tab you want to view.
   The Engagement Report tab displays the reports about Live Experience engagements. The Team Performance Report tab displays reports about user and team performance. See Engagement Reports and Team Performance Reports.