Engage Your Customers Visually with Annotations
Improve the effectiveness of your customer support with the real-time annotation capabilities of Oracle Live Experience.
The annotation
tool is automatically enabled for video calls and screen sharing. When screen
sharing, both the customer and the associate can use the annotation tool. On a video
call, only the associate can use the annotation tool. Customers see annotations on
their screen as you guide them through the engagement. When the call is ended, the
annotations disappear from your customer's screen. Annotations are saved as part of
recorded engagements.
Note: When a customer's call originates from a website,
annotations can appear only on the browser page containing the Live Experience
widget. If the customer navigates to another browser tab and either party
attempts to annotate, the annotations won't appear.
See The Associate Desktop Annotation Interface for more information.