Debit Points Manually as a Promotion

Let's say a penalty is imposed on the member, or a payment is required for service recovery. You can create a promotion to manually deduct or debit points from a member's point balance as a transaction.

1. Open Loyalty Programs, and open the program you want.

2. Click Program Level Attributes, and expand the Transaction Attributes section.

3. Ensure that the Transaction Sub Type, Base Points and Point Type attributes are defined on the transaction fields.

4. Click Save and Close.

5. Open Promotions, and click Create Promotion.

6. Fill in the fields. For the Type, select Redemption. For the Sub Type, select Manual Debit.

7. Click Save and Continue.

8. In the Edit Promotion view, click Manage Rules.

9. In the promotion rule criteria, ensure that the Transaction Sub Type is equal to Manual Credit.

10. In Actions, make sure Point Type and Points have these two values:

    • Point Type = Transaction.Point Type

    • Points = Transaction Point

11. Click Save and Close.