Oracle Loyalty Users and Roles

Many people connected to your business may use Oracle Loyalty.

Users can be:

• The host organization's employees:

  • Loyalty managers, who define the programs, promotions, and metadata, and monitor loyalty transactions and other features.

  • Loyalty administrators, who handle the functional setup of the Oracle Loyalty application as well as its ongoing operation.

• Users who aren't employees, including customers and members. You can use the REST API to set up a member portal where customers can use the Web to enroll as loyalty members, update membership details, check their point balance, perform accrual or redemption transactions, and perform other tasks.

All of these users share information stored in the same database, and can see information that the others entered where appropriate.

Here are the job roles defined for employee users, and the application areas that each can access and work in:

Application Module	Loyalty Program Administrator	Loyalty Program Manager
Programs	Yes	Yes
Promotions	Yes	Yes
Members	Yes	Yes
Transactions	Yes	Yes
Service Requests	Yes	Yes
Group Administration	Yes	No
Batch Administration	Yes	No