Redemptions

When members have accumulated a certain number of points, it makes sense to exchange these points for products offered by the program host or by partners. Some redemptions offered might be airline flights, hotel bookings, car rental, or upgrades to first class on existing

It can happen that a member wants to redeem a product, but can't because there are insufficient points to complete the redemption. If you want, you can allow negative points on the membership program. Select the Allow Negative Points check box in the Edit Program screen, and it's done. This way, the member doesn't miss out on the redemption, and the next accrual activity pays back the negative points.

Here are some types of redeemable products.

• Redemption for a tangible product. A member redeems points in exchange for an item available in online stores, or redeems a gift voucher in a retail store. In the case of an online store, the member adds the product to the shopping cart and the online retailer offers a quotation in points. If the member accepts, Oracle Loyalty debits the points from the member's account.

• Redemption for a service. A member redeems points in exchange for an award certificate or voucher for complimentary use of a service at a later date, like a hotel stay, or a car rental. The member receives the voucher or award certificate from the loyalty program, and uses it at any future date before the voucher expiry date.

• Redemption for a flight. A member redeems points in exchange for airline tickets to specific destinations. If you want to define pricing for flight redemptions, you must create a separate product for the originating and destination city. You also need to separately define the redemption pricing in points for each of those products.