1. Administering Loyalty
  2. Define Negative Point Limits for Tiers

Define Negative Point Limits for Tiers

When you set loan limits based on tier, the limit is based on the member's primary tier. If no tier or tier class is selected, then the negative point limit is applicable for all the tiers and all members in the loyalty program.

You set the limit in two ways:

  • Percentage. Specify the percentage of point balance that's the limit for members in this tier to use as negative points.

  • Absolute value. Specify the maximum number of allowed negative points that members in this tier can borrow.

You use the Basis field to specify whether the negative points allowed is the maximum or the minimum of these two limits. You can select the maximum so members with a very low point balance or no point balance can still be in negative points to the amount specified as the absolute value. Or you can select the minimum so members with a high point balance can't borrow a large number of points.

For example, you specify the absolute value of the negative point limit for the gold tier at 3,000 points. You also set the loan limit for the gold tier at 20% of the point balance, so a member who has accumulated 10,000 points can borrow 2,000 points. If you choose Maximum in the Basis field, then the member with 10,000 points can borrow up to 3,000 points, and if you choose Minimum in the Basis field, then the member with 10,000 points can borrow up to 2,000 points.

To set negative point limits for tiers, do the following:

  1. Open your loyalty program and clear the Active check box to edit the program.

  2. Click the Negative Points icon.

  3. Click Add to add a new record for each combination of point type and tier that allows negative points.

  4. Complete the following fields:

    • Tier Class. Select the tier class whose members are allowed negative points. This field is optional.

    • Tier. Select the tier whose members are allowed negative points. This field is optional.

    • Point Type. Select the point type that members can use as negative points.

    • Percentage. Enter the percentage of point balance that's the limit for members in this tier to use as negative points.

    • Absolute Value. Enter the maximum number of allowed negative points that members in this tier can borrow.

    • Basis. This field determines whether the member can borrow the greater or lesser of the values specified in the % Point Balance and Absolute Loan Value fields. Select Maximum to allow members to borrow the greater of the two values, or select Minimum to allow the lesser of the two values.

  5. Select the Active check box to activate the program again.