View a Member's Qualifying Points

You can check how many qualifying points a member currently has, how many more they need to qualify for a tier upgrade, and details about how they earned the point grants.

To view a member's qualifying point information:

1. Open Loyalty Members.

   The points shown on this page are a member's total available points, which include qualifying and other points and can be used for redemptions.

2. Click the member's name.

3. Click Profile to view the member's total qualifying points, available, future, and lifetime points for each point type.

4. To view details about the member's current tier, such as the number of qualifying points they need for an upgrade, click Tier.

5. To view chronological details about point grants the member received, click Point Items.

Note:

Members earn tier upgrades in real time from program promotions. The Loyalty Batch Engine Main Job, when configured for the tier attribute, handles tier re-qualify or tier downgrades. For details, see Overview of Batch Processing.

For more information about qualifying points, see Loyalty Points.