View Information About Members

A list of members is displayed on the Loyalty Members page. Here you can search for a member by name, sort members' names alphabetically, or filter the list of members by using refined search criteria. On this page, you can also search for

When you click on a member's name, you can view the following information:

• Profile: The member's name, type, program, point balances, member attributes, and other details.

  Note:

  You can add and organize supplementary member information on the Member Profile page by using field groups to categorize and display member attributes. For more information, see the Field Groups chapter in Oracle Applications Cloud Configuring Applications Using Applications Composer.

• Tier: The current tier, all the past tier changes for the member, the next qualifying tier, and the number of points required for the next qualifying tier.

• Transactions: All past transactions for the member. Clicking on a transaction takes you to the Transaction page, where you can copy, cancel, or process the transaction.

• Referrals: All referrals the member has made.

• Point Items: Details about how many points a member got because of a specific transaction, the promotion that triggered the points, when the points will expire, and so on.

• Promotion Attributes: If a Member has enrolled in a promotion and has at least one qualifying transaction for the promotion, then the attribute appears in this view. In addition to using attributes in rules, you can use them to track many types of behavior, such as the number of flights a member took, the number of times a member purchased a specific product, and the number of nights a member stayed in a hotel. For marketing purposes, you can see all attributes that are being tracked for a given member and see the member's progress against these attributes.

• Vouchers: All the vouchers the member has available and that the member has used.

• Membership Cards: All the membership cards the member has.

• Household Information: The name of the household that the member is part of, if any, and whether points earned accrue to the household.

• Company: If the member belongs to a company, then company information appears in this view.

• Enrollment Promotions: All the promotions in which the member is enrolled (enrollment promotions only).

To view information about a member:

1. Open the Edit Member page for your member.

2. Click a tab to view member information:

   • Tier

   • Transactions

   • Referrals

   • Point Items

   • Promotion Attributes

   • Vouchers

   • Membership Cards

   • Company

   • Promotions Enrolled