Adding and deducting points from a member

Customer service representatives often use the Member Care area of CrowdTwist's Control Center to add or deduct points from a reward program member.

To add or deduct points from a member:

1. In Control Center, navigate to Program > Member Care.
2. Locate the member to which you want to add or deduct points.
3. Click Add / Deduct Points.

4. Configure the details for your point addition or deduction:

   • Custom Activity Name: Specify a name for this custom activity. This text will appear in the member's activity history.
   • Point Value: Specify the number of points to add or deduct. Use a minus to deduct points.  For example: 100 to add points, or -100 to deduct points.
   • Notes: Specify any notes about this point transaction. This will be visible only to people with Control Center access in the Activity Ledger section.
   • Internal Notes: Specify any internal notes about this point transaction. These notes are not viewable by the member in their activity history. These comments appear in the reporting via the “Member Care Adhoc Points Log” within the Standard Data Export Tool.
5. Click Preview.
6. Click Submit.

Learn more

Member care