Managing SSL Certificates

Important: This feature is available only if it is enabled for your account.

After the conversion to a branded domain is complete, you can use the Manage SSL Certificate page to add and manage your SSL Certificates.

About SSL Certificates.

SSL ( Secure Socket Layer) protocol is a process where data passed between the user and server is encrypted/decrypted so that external third party cannot hijack the connection.

SSL behaves as a digital passport which verifies your and the end web server credentials using public and private keys. When both identities are verified, SSL grants a secured connection through HTTPS. This process is performed using SSL Certificates.

Note: Enabling SSL support for your branded domain is required for the Responsys Conversion Tracking and Responsys Universal Links features.

To add an SSL Certificate:

  1. On the Account Management page, click Manage SSL certificates in the Account Customization section.

    The Manage SSL Certificates page opens.

  2. Click Add SSL.
  3. If multiple domains exist for the account, select the one you want from the Response Handler list.
  4. Click Generate CSR.

    The Generate CSR dialog opens.

  5. Specify the following:
    • Generate SCR For—the domain(s) for which to generate the SCR.

      Separate SAN domain names with a comma (,). Wild card domains are set up with leading *.

      Tip: Wild card and SAN domains can be used in other accounts that match the wild card pattern or SAN domain name. In such cases, when you log into another account to add an SSL certificate, you will have an option of selecting an existing SSL certificate from another account.

    • Country code—the ISO-2 country code of the country where your organization is legally registered.
    • State or Provence Name—the name of the state or province where your organization is located. Do not abbreviate the name.
    • Locality or City Name—the name of the city where your organization is registered/located. Do not abbreviate the name.
    • Organization Name—the legal name of your organization. Include suffixes such as Inc, Corp, or LLC, and do not abbreviate the name.
    • Organization unit name— the DBA name of your organization, if applicable.
    • SSL contact email address—optional.
  6. Click Submit.
  7. Click Download to download the CSR.
  8. Using the downloaded CSR, purchase the SSL certificate from your preferred SSL certificate vendor.
  9. Select Upload and upload the SSL certificate you purchased.
  10. Select one as the main SSL Certificate. All others are treated as intermediate CA certificates.

After the SSL certificate is successfully installed, an email notification is sent to the account administrator and the optional SSL contact email address. The status also changes to Active, and the certificate expiration date is shown in the list.

To regenerate the CSR, you'll need to:

  1. Add a new record.
  2. Restart the generation process.
  3. Delete the old Processing record.

Learn more

Managing SSH Keys